+ Where do you ship?

We currently ship everywhere in the US, including Alaska and Hawaii. Our goal is to bring the Cuda Winder system to the whole world. Get in touch through the Contact page or send us an email at info@cudawinders.com and let us know what country you’d like us to have on our radar.

+ How much does shipping cost?

We offer shipping via USPS and UPS. Shipping cost is as low as $3 via USPS First Class Mail. We also offer USPS Priority flat rate options as well as UPS pricing automatically calculated at checkout based on order weight and destination.

+ What is your return policy?

Made on demand apparel and headwear or non-returnable unless they arrive damaged or mislabeled. Please make sure you order the correct size using the size charts on the various apparel product pages. Your Cuda Winder purchase is returnable. If at any point within the first 30 days of your purchase you decide you are not 100% satisfied with our products return them for a full refund - no questions asked. Simply contact us and we’ll send you a free shipping label. Products must be returned in like-new condition with the original packaging to be eligible for a refund. Our return policy is applicable only to orders placed on http://www.cudawinders.com . Read our formal return policy here. If you have purchased our products from one of our awesome partners please contact them directly.

+ Where’s my order?

There are a few ways for you to check your order status:

• If you created an online account with us when you placed your order, you can find the delivery details in your account summary page. Just sign in and navigate to your order status.
• When your order shipped, we sent you an email with a link to a tracking page. Find that email by searching your inbox for emails from Cuda Winders or info@cudawinders.com.

• Still can't find it? No worries. Just contact us with your order number and we can give you the latest status for your order. We can also sign you up for an online account if you would like.

+ What types of guitars are compatible with the Cuda?

The Cuda Winder was originally designed for 6-string acoustic and electric guitars, but, using our translation chart, it also works great with 12-string guitars, mandolins, or any other steel string instrument that uses standard size tuning pegs. Download the PDF Translation Chart Here. Stay tuned as we extend our product line to cover other string configurations and stringed instruments. If you have a question about whether or not the Cuda is compatible with your specific guitar, shoot us an email at info@cudawinders.com and we'll get back to you within 1 business day.

+ How do I use the Cuda Winder?

Check out our How it Works page to learn how to get the most out of your Cuda Winder.

+ What are the benefits of stringing my guitar with the Cuda System?

There are tons of ways to string your guitar, but no agreed upon, universal system. We think we've gotten pretty close to developing that system, and after you check out our How To guide and use the Cuda Winder yourself, we think you’ll agree. Here’s why we love the Cuda Winder:

• The heart and soul of the Cuda Winder is the patented string measurement gauge incorporated into the handle. The notches that correspond to each string help you make a visible mark in the string, giving you a repeatable process for measuring its optimal length. Measuring each string to the optimal length equals increased tuning retention and longer string life…it’s science.
• We didn’t just slap our patented handle on a typical winder. We hate those cheap winders that become loose and wobbly. We’ve re-engineered a more robust and longer lasting winder that provides a smooth winding action that won’t become loose or wobbly over time.

Empowering you to string your guitar yourself plus the fact that you’ll see longer string life means money in your pocket. Cha-ching!

+ Where is the Cuda Winder made?

The Cuda Winder is manufactured and assembled in Texas, USA

+ Are your products sold in stores?

We currently only sell online at http://www.cudawinders.com. But stay tuned as we add retail partners in the near future.

+ Who is Stillwater Tool Werks?

Cuda Winders is owned by Stillwater Tool Werks, LLC.

+ Where is Stillwater Tool Werks/Cuda Winders Located?

We are located in the heart of the Texas Hill Country in Kerrville, TX

+ How can we contact customer support?

We love hearing from fellow musicians! Email us any time at info@cudawinders.com or you can contact us through the website on our Contact page. Either way we'll get back to you within 1 business day.